Cardholder Responsibilties

Uses & Restrictions

The T&E card can be used for all business related expenses including entertainment and travel expenses. Cards cannot be used for personal expenses, cash advances, equipment, or the purchase of non-business related expenses.

The individual named on the card is the only authorized user of the card; however, cardholders may provide their account number to the person responsible for booking their travel.

International Travel Registry

To help ensure safety and well-being when traveling internationally, a policy and system for registering international travel has been implemented. Registration for university-related international travel is required of all students and all benefits-eligible faculty, staff, clinical fellows, and post-doctoral researchers traveling outside the United States for university purposes. You can access the travel registry at mytrips.wustl.edu.

Billings

Monthly bills are mailed to the cardholder’s statement address and the cardholder is responsible for issuing payment directly to JPMorgan Chase. Payments from the university directly to JPMorgan Chase are strictly prohibited. Cardholders are responsible for paying their statement by the statement due date. Payment of penalty fees resulting from a late payment is the responsibility of the cardholder. Cardholders will not be reimbursed for late fees.

Statements are mailed on the 1st of each month and due around the 25th of the month. To ensure that you have funds available to pay your statement, timely submission of expense reports is essential.

Delinquent Accounts

If an account becomes 60 days delinquent, the account will be suspended from further charge activity. The account will remain blocked until the delinquent balance has been paid in full. Cardholders that allow their account to become 120 days past due will have their account permanently cancelled and will not be eligible for a new card.

Transaction Disputes

Liability for all charges rests solely with the cardholder. Cardholders must attempt to resolve disputed transactions directly with the merchant. If you are unable to resolve the situation, you must immediately contact JPMorgan Chase to dispute the transaction. Under no circumstances should you accept cash in lieu of a credit to the T&E Card account. If you need assistance resolving a disputed transaction with a merchant, please contact the Card Program Administrator.

Card Cancellations

Your T&E Card will be automatically cancelled when you transfer to another department or leave the university. In addition, all employees leaving the university must contact the Card Program Administrator with details of their termination date.